OUR POLICY

Our Policies

Customer Satisfaction Guaranteed!

Not What You Expected?

The Rustic Katana offers a 100% Money Back Guarantee on all of its products.

EXCEPT: "Personalized" Items. Just return in 14 days of receiving in original box. Once received and inspected and product is resalable, 100% of you money will be returned. The same way payment was received. No questions asked!

Shipping Policy 

ALWAYS ENJOY FREE SHIPPING!

We take great pride in our shipping process. Each box is custom-crafted from double corrugated cardboard to perfectly fit the product. Every item is securely bubble-wrapped or foam-wrapped, then shrink-wrapped for added protection. All boxes are clearly labeled with bright red and white "Fragile" tape, ensuring a safe delivery. Most in-stock items ship within 1-2 business days.

Return Policy 

Conditions for Returns

Buyers must cover the cost of return shipping.

If the item is not returned in its original condition, the buyer will be liable for any loss in value.

Please inform The Rustic Katana before initiating a return.

Don’t hesitate to reach out if you have any questions, concerns, or issues. We pride ourselves on being easy to work with.

Check out our reviews for more feedback!